TERMS & Conditions 

By accessing or using the Destiny’s Caring Hands LLC (“DCH”) website, online forms, scheduling tools, SMS/text messaging services, client applications, payment portals, social media links, or by registering for any service or event, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please discontinue use of this site immediately.

Destiny’s Caring Hands LLC provides non-medical supportive services including but not limited to:

• Personal care, companionship, homemaker, respite, attendant care
   
• Integrated Health Care Coordination (IHCC)
   
• Transportation & Non-Emergency Medical Transportation (NEMT)
   
• Home-delivered meals
   
• Community outreach programs, classes, workshops, and holiday events
   
• Private-pay services and mileage-based transportation
   
• Administrative communication through phone, email, and SMS
   

All services are subject to availability, staff capacity, eligibility requirements, and agency approval.

DCH is a non-medical home care agency.
Nothing on this website or through our communication systems should be interpreted as medical advice, diagnosis, or treatment.

For emergencies, call 911 immediately.

To receive services, you agree to:

• Provide accurate identification and contact information
   
• Provide truthful health, safety, and environmental details
   
• Participate in required assessments and documentation
   
• Maintain a safe environment for caregivers
   
• Keep pets secured when staff are present
   
• Maintain lawful and respectful conduct
   

Failure to meet requirements may result in modified, delayed, or discontinued services.

By SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Destiny's Caring Hands LLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://destinyscaringhands.com/faqs. Message HELP for help. Reply STOP to any message to opt out.
 

Varies depending on services, scheduling, and events.

You may opt-out at any time by replying STOP to any SMS.
You may continue to receive essential, legally required notifications even after opting out of marketing or general updates.

Standard message and data rates may apply.

You agree not to:

• Engage in fraudulent or harmful behavior
   
• Attempt to hack, disrupt, or damage the website
   
• Submit false or misleading information
   
• Copy or misuse website content
   
• Use the site for any unlawful purpose
   

DCH reserves the right to limit or restrict access.

For private-pay clients:

• Payments must be made in accordance with the invoice terms
   
• Deposits, mileage charges, or minimum service fees may apply
   
• Online payments may include a convenience fee
   
• Failure to pay may result in suspended services
   

For Medicaid, waiver programs, or third-party payers:

• Services are billed according to program policy
   
• Unauthorized or non-covered services may be billed privately
   

Incorrect or fraudulent information may result in denied or discontinued services.

DCH may adjust, reschedule, or deny services in situations involving:

• Safety risks
   
• Hazardous pets
   
• Environmental dangers
   
• Client or household misconduct
   
• Lack of required documentation
   
• Staff shortages
   
• Administrative or eligibility issues
   
• Weather or emergency conditions
   

We do not guarantee specific caregivers.

Private-pay transportation or services may require advance notice.
Late cancellations or no-shows may incur fees as outlined during scheduling or intake.

For free or paid community events:

• Registration may be required
   
• RSVP does not guarantee attendance if information is incomplete
   
• Space may be limited
   
• DCH may deny participation for safety or conduct-related reasons
   

Photos and videos may be taken for community purposes only if consent is given.

You agree to:

• Provide truthful, complete information
   
• Update your contact information promptly
   
• Follow safety guidelines
   
• Communicate cancellations responsibly
   
• Treat staff and participants respectfully
   

All content on this site, including branding, graphics, forms, documents, videos, logos, and images are the exclusive property of Destiny’s Caring Hands LLC and may not be copied, reproduced, or distributed without written consent.

The website and services are provided “as is” without warranties of any kind.
DCH makes no guarantees regarding:

• Service availability
   
• Error-free website function
   
• Outcomes from care services
   
• Response times or scheduling capacity
   

DCH is not liable for:

• Unauthorized access not caused by DCH
   
• Website interruptions
   
• Data transmission errors
   
• Damages from misuse of the site
   
• Losses arising from user-provided inaccuracies
   

DCH may update these Terms & Conditions at any time.
Continued use of the site indicates acceptance of these changes.

Destiny’s Caring Hands LLC
220 W. Edison Rd
Mishawaka, IN 46545
Office: (574) 318-4984
Email: info@destinyscaringhands.com

Destiny’s Caring Hands LLC
Effective Date: __________________

Your privacy is important to us.
This policy explains how DCH collects, uses, protects, and shares your information when using our website, tools, SMS communications, services, or programs.

We may collect:

• Name
   
• Phone number
   
• Email
   
• Address
   
• Emergency contact information
   

• Client assessments
   
• Care plans
   
• Appointment details
   
• Transportation needs
   
• Medicaid waiver information
   
• Insurance authorizations
   
• Billing and payment details
   

• IP address
   
• Device type
   
• Browser data
   
• Cookie data
   
• Site usage analytics
   

• Phone number
   
• Message content
   
• Delivery logs
   
• Opt-in/opt-out history
   

We do not sell personal information.

We use collected information to:

• Provide home care and coordination services
   
• Verify eligibility
   
• Process payments
   
• Send SMS notifications and service reminders
   
• Schedule transportation and visits
   
• Communicate with clients, caregivers, and families
   
• Register users for events or programs
   
• Maintain compliance with FSSA, Medicaid, and regulatory requirements
   
• Improve website functionality and user experience
   

By providing your number, you consent to receiving SMS messages.

• Visit reminders
   
• IHCC coordination
   
• Documentation follow-ups
   
• Transportation confirmations
   
• Event RSVPs
   
• Emergency updates
   
• Agency announcements
   

Reply STOP at any time.

We safeguard your information through:

• Password-protected systems
   
• Secure servers
   
• HIPAA-aligned confidentiality practices
   
• Limited access for authorized staff only
   
• Regular audits and compliance checks
   

No system is 100% secure, but we take all reasonable measures to protect your data.

We may share limited information with:

• Staff involved in your care
   
• Medicaid waiver programs
   
• Insurance companies
   
• Authorized caregivers
   
• Transportation partners
   
• Billing processors
   
• Government or regulatory agencies when required
   

We never sell or rent your data.

Our website may use:

• Cookies
   
• Analytics tools
   
• Tracking pixels
   

These improve site performance and user experience.

Our website may link to third-party sites.
We are not responsible for the privacy practices, security, or content of those sites.

We do not knowingly collect personal information from children under age 13 without parental or guardian consent.

You may request to:

• Access your data
   
• Correct inaccurate information
   
• Limit certain uses
   
• Ask questions about this policy
   

Requests will be addressed promptly.

This policy may be updated periodically.
The effective date will be posted at the top of the policy.

Destiny’s Caring Hands LLC
220 W. Edison Rd
Mishawaka, IN 46545
Office: (574) 318-4984
Email: info@destinyscaringhands.com